The Tangerine Bear
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Canada
Movie Reviews of The Tangerine Bear
Movie Review: Wonderful story, frustrating format
Summary: 1 Stars
I rented this DVD from a video store months ago and it would not play in my DVD player at all. I noticed some scratches on the disc and assumed that they were the cause; I returned it with a note to the store that the disc needed to be replaced. Last night I rented a different copy of The Tangerine Bear again from another video store, which had no scratches or fingerprints, etc. It also refused to play: just as it was with the first DVD, it displayed the "Artisan" logo and the "Family Home Entertainment" logo, then shut itself down completely and even took the DVD player out of "play" mode.
(Our player has played literally hundreds of other DVDs successfully and with no problems whatsoever; only the two separate copies of The Tangerine Bear have ever refused to work.)
I went to the website on the back cover, "familyhomeent.com" and clicked on the "F.H.E." logo that had displayed on the television screen before the DVD had shut down; the page could not be found. Clicking on the customer service icon yielded the same error message. Finally, clicking on the picture for the page dedicated to "The Tangerine Bear" led to a completely blank page except for six helpful words: "Tangerinebear.com is for the tangerine bear[.]" There was no further information, nowhere to seek help or register a complaint.
When I inquired at the first video store to which I had written the note about the scratched DVD, I was told that they did not have The Tangerine Bear on DVD in stock anymore and that they did not plan to re-stock it in the future. It seemed that others had experienced the same difficulties.
The Tangerine Bear is a charming book and a wonderful movie, and I think it's sad that it is being distributed in a format that seems so shoddy and by a company with so many problems in communicating with the public. I hope it is re-released by a different company; until then, I would highly recommend the VHS version.