PixelProtector DVD Edition V2
by HS Publishing Ltd
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DVD Cover Information
Actor: N/ADirector: HS Publishing Ltd
DVD: Region Code 0
Audio: English (Unknown)
Format: NTSC
Running Time: 720 minutes
DVD Release Date: 2008-12-05
Audience Rating: G (General Audience)
Studio: CreateSpace
Movie Reviews of PixelProtector DVD Edition V2
Movie Review: PixelProtector Review
Summary: 5 Stars
I purchased this product for one reason only, but wound up using it for so much more. I needed it because my 1-year-old 16:9 plasma TV had two vertical lines that outlined the 4:3 frame that was "burned in" from watching regular non-widescreen content. PixelProtector's "wash" options were reported as being able to remove this burn-in, as long as there was even the slightest chance that it was not permanent. I had tried the TV's built-in burn-protection and burn-removal features, but the lines were still there. I was not optimistic, but for the price, I didn't have much to lose.
When I received the NTSC DVD, I read the entire manual (a PDF file on the DVD, accessed via a PC). I was supposed to start with "Wash 2" (a pure white screen) to see how much damage there was to deal with. Then I was to run "Wash 1" (flashing pixels very randomly) for a few hours, multiple times if necessary. When I popped in the DVD and started "Wash 2", it was a 4:3 picture. This was very strange because the packaging specifically said "Widescreen" , and the opening menu was 16:9. I checked "Wash 1" and "Wash 3" and they were both 16:9.
I went on to the product's website and filled out a support form. Within a few hours, I had a response to supply my mailing information and a new one would be sent out immediately. It was only a few days later that I received a new copy. Sadly, it exhibited the same problem. After viewing the properties of the video file for "Wash 2", it showed that the DVD was authored incorrectly. I sent another e-mail explaining exactly what the issue was, and the response from the author was incredible. He thanked me for pointing out the problem, and told me that he would have a new batch produced. One week later, he had a new batch and promptly sent me a DVD from that new batch. "Wash 2" was perfectly authored in 16:9. This is the type of customer service that you rarely see anymore. Instead of companies that keep you on hold for a half-hour or more, or never answer your e-mails, this company had the author himself take the interest to work with me to resolve the problem. My e-mails never went more than a few hours before being answered.
As for the product itself... simply amazing. With "Wash 2", I saw the lines as clear as day. I ran "Wash 1" for 8 hours, and then checked it again. It was slightly (but noticeably) better. I couldn't believe it - I thought that the damage was permanent, but seeing the slight reduction was proof that this problem could be taken care of. I ran "Wash 1" for 16 hours, gave it an 8-hour rest, and ran it again for 16 hours. Only then did I check "Wash 2" and THE LINES WERE GONE. I will now run "Wash 1" 8 hours weekly, and "Wash 3" for 20 minutes weekly (read the documentation both in the PDF and in the program itself - it contains a wealth of information).
Although many people will be using this program to calibrate their systems, as I said before, this was NOT the reason I bought the DVD. HOWEVER... having fixed my burn-in problem, I used the calibration screens to calibrate the brightness, contrast, color, and sharpness. I have done so using both "Avia" and "Video Essentials" since I bought the TV, and they certainly improved the picture quality, but PixelProtector is much better. I guess the other two programs were for CRTs, and although they certainly helped with the plasma TV, PixelProtector was probably written with newer plasma and LCT technology in mind.
The bottom line is that I cannot believe that it got rid of the burn-in in the first place, and the TV's picture is, in a word, stunning. Both due to PixelProtector, its author, and its support team.
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